How can wehelp you?
Using Agent AlexArc and need help? Here is how to reach us, and answers to the most frequent questions.
Get help
From the application
Once signed in, click the “?” button at the bottom right of the screen, then “Submit a request”. You can attach up to two files, and follow our team’s reply right in the application.
Request types
- Technical issue
- Register question
- Users and permissions question
- Billing question
- Other
By email
Write to us with the name of your organization and, if possible, a screenshot.
info@alexarc.comFrequently asked questions
I forgot my password
On the sign-in page, click “Forgot password?” and enter your email. You will receive a reset link, valid for 60 minutes. After the reset, you are signed out of all your devices for security.
How do I turn on two-factor authentication?
Open your profile menu at the top right, then “Settings”. In the “Two-factor authentication” section, choose a method: an authenticator app (Microsoft Authenticator, Google Authenticator, Authy or 1Password) or a code by email. Then keep the ten recovery codes shown in a safe place: they will not be shown again.
I lost access to my second factor
On the “Two-step verification” screen, enter one of your recovery codes instead of the usual code. Each code works only once. Once signed in, you can turn two-factor authentication off and on again in “Settings” to get new codes. If you have neither your device nor your codes, write to us.
How do I invite a user?
The account owner opens “Account administration”, then “Account users”, and clicks “Create User”. They choose the person’s organizations, role and seats. The person receives an email invitation, valid for seven days, to set their password.
How do I add an organization?
The account owner opens “Billing”, then “Add an organization”. They name the new organization, choose its modules and continue to payment. An additional organization is billed at the reduced rate, prorated for the current period.
How do I change the interface language?
Open “Settings” from your profile menu, then choose “Français” or “English” in the “Language” card.
Where can I find my billing and invoices?
The account owner opens “Account administration”, then “Billing”. The “Manage Subscription” button gives access to the subscription and invoices.
Didn’t find your answer?
Write to us: we will get back to you as soon as possible.
AlexArc